Refunds and Cancellations

Last updated: October 1, 2020

Please read this Refunds and Cancellation Policy (“Policy”) carefully before using the website (the “Service”) operated by Kroxie & Co LLC (“us”, “we”, or “our”).

Thank you for working with Kroxie & Co LLC.

Design and development services

The deposit payment specified in your contract is not refundable.  Payments made in association with project deliverables are not refundable.

Non-Refundable services

The following payments are not refundable: 

  • Payments made for Consultation Services

  • Payments made for Website Audit Services

  • Payments made for Content Entry

  • Payments made for Website Support

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Service cancellations and terminations

Either Party may terminate a service agreement for design and development services at any time, with or without cause, upon 14 days written notice.

If a service agreement is terminated early by you, you will pay us any and all sums which are due and payable for the services provided as of the date of termination and any expenses already incurred. A time sheet will be provided to you to show the amount of hours worked on the project. Those hours will be billed at the hourly rate of $125.

If a service agreement is terminated by us PRIOR to the start of work on the project we will refund all payments made by you relating to that service.

If a service agreement is terminated by us DURING your project, you will not be responsible for subsequent payments. If payment has been made in full, we will calculate out incurred expenses for services and any items purchased on your behalf, then refund the remainder.

Subscription cancellations

You may cancel service subscriptions at any time in writing. The cancellation will be processed within 48 hours. Subscription payments already made are non-refundable.

How refunds are processed

Unless your contract states otherwise, payments made to us by debit or credit card will be refunded to the card that the payment was made with. Processing time will vary depending on your bank or credit card company.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us.

Upon payment of your services you acknowledge that you have read and understand this agreement and agree to be bound to its terms and conditions.